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Exp : 7+ Years
$45 / hr
Kelechi Nkemjika
IT Support Specialist
Key Skills
- Ubuntu
- Red Hat Linux
- Windows
- macOS
- LAN
- DNS
- TCP/UDP
- VPN
Kelechi Nkemjika
IT Support Specialist
Exp : 7+ Years
$45 / hr
Educational Qualification:
- MSc in Cybersecurity
- Dublin Business School, Dublin, Ireland (2023 – 2024)
- Courses: Network and System Administration, Cryptography, Digital Forensics, Penetration Testing, Business Continuity Management,
- Organizational and Societal Cybersecurity, Advanced Databases.
- B.Tech in Geology
- Federal University of Technology Owerri, Nigeria
Certifications:
- AWS Cloud Practitioner
- Security Blue Team Level 1
- CompTIA Security+ (SY0-601)
- Vulnerability Management
- AWS re/Start Graduate
- Introduction to Network Analysis
- Introduction to OSINT
Technical Skills
Operating Systems: Ubuntu, Red Hat Linux, Windows, macOS
Networking Protocols: HTTPS, LAN, DNS, IP, TCP/UDP, VPN, firewalls, routers, subnets, switches
Cloud Platforms: AWS (EC2, ECS, Inspector, Lambda, ElasticSearch, GuardDuty, WAF, Config, CloudTrail, Trusted Advisor)
Ticketing Systems: Autotask, Zendesk, Okta, ServiceNow, ServiceDesk Plus
Remote Support Tools: Datto, TeamViewer, Zoom, Remote Assistance, Remote Desktop Connection
Scripting: Bash, PowerShell
Security Tools: Splunk, Nessus, Any.Run, Nmap, Phishtool, FTK, Autopsy, Volatility, Cyberchef
Active Directory: Management and troubleshooting in enterprise environments
Expertise
Network and Systems Administration: Proficient in diagnosing network issues, configuring routers, switches, and firewalls, and implementing network security protocols.
Cybersecurity Practices: Skilled in vulnerability management, incident response, and use of security tools such as Nessus, Nmap, and AWS security services to safeguard IT infrastructure.
Cloud Infrastructure Management: Experienced with AWS cloud platforms and services for secure, scalable infrastructure management.
Scripting & Automation: Proficient in Bash and PowerShell for process automation and systems administration tasks.
Customer Support & Troubleshooting: Strong background in providing Level 1 and Level 2 technical support, managing ticketing systems, and resolving user issues efficiently.
Work Experience:
- Provided IT support and resolved user issues, installed and configured software and hardware, and maintained backups using Veeam and Acronis.
- Managed user accounts and permissions in Active Directory, maintaining security and access controls.
- Diagnosed and resolved network connectivity issues using tools like Wireshark, Ping, and Traceroute.
- Installed, configured, and maintained network devices, created documentation, and provided user training on network best practices.
- Managed ticketing systems, assisted with onboarding and offboarding processes, and maintained accurate asset registers.
- Installed and configured new systems, ensured proper security, and set up user accounts.
Projects:
File Sharing and Permissions Setup: Configured file sharing with appropriate permissions for different user groups.
Active Directory Backup and Restore: Implemented a comprehensive backup and restore plan for Active Directory.
Vulnerability Management Solutions: Deployed AWS Inspector and EC2 instances to strengthen asset security.
Honeypot Deployment and Analysis: Deployed a honeypot in a Google Cloud environment to analyze attack patterns.
AI-Driven Defense for Healthcare IoT: Developed an AI-driven defense mechanism using TPOT honeypot to mitigate ransomware attacks on IoT devices.
Exp : 5+ Years
$40 / hr
Mark Edeghe
IT Support Specialist
Key Skills
- Server and System Admin
- IT Support
- End-user support
- Windows 95/98/2000/XP/NT
Mark Edeghe
IT Support Specialist
Exp : 5+ Years
$40 / hr
Educational Qualification:
- Bachelor of Science in Information Technology – Sumy State University, Ukraine (June 2017)
- Diploma Honours in Software Engineering – NIIT, Port Harcourt, Nigeria (February 2012)
Technical Skills:
System Administration: Server and System Administration, Active Directory
IT Service Management: IT Support, End-User Assistance, Project Management (Monday, Teamwork)
Technical Skills: Systems Analysis, Troubleshooting and Maintenance, System Architecture
Software: Windows 95/98/2000/XP/NT, Microsoft Office Suite
Network & Security: Network Security, Technical Analysis
Cloud & CI/CD: Amazon Web Services (AWS), Continuous Integration Systems
Expertise:
System Deployment & Maintenance: Experience in deploying new systems, resolving technical issues, and optimizing system performance.
IT Support & End-User Assistance: Provided technical support via phone, email, and remote access, troubleshooting system issues, and guiding users through resolutions.
Project Management: Developed and managed project plans, tracked progress, and ensured project milestones were met. Proficient in using project management tools such as Monday and Teamwork.
Technical Analysis & Collaboration: Analyzed project requirements, created test plans, and collaborated with engineering teams to report bugs and request feature improvements.
Work Experience:
IT Analyst (March 2024 – Current), Dublin, Ireland:
- Proposed system improvements, deployed new services, and provided innovative solutions for complex technical issues.
- Developed project plans, monitored milestones, and maintained accurate records of activities.
IT Support Specialist (January 2018 – March 2022), Kiev, Ukraine:
- Monitored system performance, configured workstations and servers, and diagnosed system malfunctions.
- Created user accounts in Active Directory and coordinated with engineering teams for software feature enhancements.
Exp : 6+ Years
$40 / hr
Chike Egbuniwe
IT Support Specialist
Key Skills
- Hardware & software Troubleshooting
- LAN
- WAN
- TCP/IP
- DHCP
- DNS
- Switches
Chike Egbuniwe
IT Support Specialist
Exp : 6+ Years
$40 / hr
Educational Qualification:
- M.Sc. in Sustainable Development – Technological University Dublin
- B.Sc. in Economics – Imo State University
Certifications:
- IT Support Technical Skills Bootcamp – Udemy
- Help Desk Support Technical Skills V1.0 – Jobskillshare Platform
- Office 365 Administration – Jobskillshare Platform
- COMPTIA A+
Technical Skills:
Technical Troubleshooting: Computer hardware and software issue resolution
Network Administration: LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS, switches
Operating Systems: Windows 10, Server 2016 & 2019, macOS
System Management: Office 365 Administration, Active Directory, Domain administration
Remote & Shadowing Tools: Zoom, Remote Assistance, Remote Desktop Connection
IT Service Management: ITIL processes, ServiceNow, Cloud Spiceworks, ServiceDesk Plus
Security: Windows Firewall, Windows Defender
Virtual Machines: Oracle Virtual Box, VMware Workstation Machines
Expertise:
Infrastructure Support: Managing and maintaining IT infrastructure, including hardware maintenance, system backups, and network configurations.
Technical Support: Hands-on experience providing Level 2 (L2) support, incident handling, and troubleshooting technical issues using remote assistance and ITIL processes.
System Administration: Experience with creating and managing user accounts, configuring software applications, and managing Office 365 environments.
Documentation & Compliance: Skilled in creating technical documentation and ensuring compliance with IT policies and procedures.
IT Process Coordination: Managing asset recovery, supporting new hires, and adhering to SLAs in a pressurized environment.
Work Experience:
Infrastructure Support Engineer (July 2023 – Present):
- Provided Level 2 IT support for manufacturing execution systems (MES) and managed auxiliary equipment integration for streamlined data flow and real-time monitoring.
- Collaborated with cross-functional teams to implement IT solutions and resolve incidents using ServiceNow.
Quality Assurance Specialist (October 2021 – July 2023):
- Performed quality reviews using Salesforce CRM and ensured compliance with company policies.
- Collaborated with teams to improve workflows and maintain standardized processes.
Customer Technical Care and Quality Lead (October 2020 – October 2021):
- Acted as the first point of contact for onboarding customers, troubleshooting technical issues, and coordinating with compliance teams for account setup.
IT Support (May 2016 – July 2018):
- Provided technical support on hardware, software, and network-related issues, managed Active Directory accounts, and assisted with Office 365 administration.
Exp : 4+ Years
$35 / hr
Patricia Oke
IT Support Specialist
Key Skills
- Windows
- MacOS
- Linux
- TCP/IP
- DNS
- DHCP
- Active Directory
- VMware
Patricia Oke
IT Support Specialist
Exp : 4+ Years
$35 / hr
Educational Qualification:
- Master’s Degree (MSc) – University of Salford, 2021 – 2022
- Bachelor’s Degree (BSc) – Babcock University, 2013 – 2019
Certifications:
- Certifications: ITIL
- Google IT Support Professional Certificate
- Google Cybersecurity Certificate
- Comptia A+
- AWS Cloud Computing
Technical Skills:
Operating Systems: Windows, macOS, Linux
Networking: TCP/IP, DNS, DHCP, Active Directory
Virtualization: VMware, Hyper-V
Cloud Services: AWS
Productivity & Management Tools: Microsoft Office Suite, Office 365, ITIL, Incident Management, Remote Support
Troubleshooting & Security: Antivirus Software, Backup & Recovery Solutions, Diagnostic and Analytical Abilities
Ticketing Systems: Experience with ticketing and case tracking systems
Scripting: Basic diagnostic scripting for troubleshooting
Soft Skills: Task Prioritization, Diagnostic Abilities, Process Improvement
Expertise:
Technical Support & Troubleshooting: Skilled in diagnosing and resolving hardware/software issues, managing user accounts, and supporting remote users.
Product Support: Proficient in assisting clients with product-related inquiries, documenting procedures, and escalating issues for timely resolutions.
Cybersecurity & Cloud Services: Knowledgeable in AWS cloud computing and cybersecurity fundamentals with certifications in IT support and cyber security.
Project & Process Management: Expertise in IT project management, process improvements, and system performance enhancements.
Work Experience:
IT Support Engineer – Cyber Protection Academy (Remote, EU)
Aug 2023 – Present
- Provide technical support for computer systems, document IT procedures, conduct user training, and enhance system performance through problem-solving and process improvements.
Product Support Specialist – Infosys BPM (Dublin, Ireland)
Mar 2023 – Aug 2023
- Served as the first point of contact for product support, diagnosed issues, maintained client communication, and contributed to product improvement efforts based on feedback.
L1 Technical Support Specialist – X-Tech Solutions Ltd (Lagos, Nigeria)
Feb 2020 – Feb 2023
- Managed user accounts, troubleshooted hardware/software issues, documented solutions, and supported customer inquiries.
IT Support Specialist – SID Technologies (Lagos, Nigeria)
Oct 2019 – Jan 2020
- Provided IT support, managed network security, troubleshooted device-specific issues, and supported IT project life cycles.
Exp : 4+ Years
$35 / hr
Kenneth Nnadi
IT Support Specialist
Key Skills
- Windows
- macOS
- Linux
- Lansweeper
- ServiceNow
- Citrix VDI
- Hyper-V
- SCCM
Kenneth Nnadi
IT Support Specialist
Exp : 4+ Years
$35 / hr
Educational Qualification:
- Higher Diploma in Software Development
- Athlone Institute of Technology, Sep 2019 – Dec 2020
Certifications:
- Google Cloud Architect
- Microsoft SCCM
- Windows Server 2019
- Azure Administrator (In Progress)
Technical Skills:
Operating Systems: Windows, macOS, Linux
Ticketing Systems: Lansweeper, ServiceNow
Virtualization: Citrix VDI, Hyper-V
Endpoint & Device Management: SCCM, Microsoft Intune, Jamf, Google MDM, MobileIron (IvantiGo)
Telephony Systems: Ring Central, Avaya, Polycom
Networking: Cisco routers and switches, Cisco Meraki, TCP/IP, HTTP/S, DNS, VPN
Cloud Platforms: Azure, Google Cloud
Asset Management & Auditing: SnipeIT
User Administration: Active Directory, Saviynt, Access Manager
Vulnerability Management: Qualys
Expertise:
Technical Support & Troubleshooting:
- Proficient in diagnosing and resolving complex hardware, software, and network issues across various operating systems and virtualization environments.
- Experienced in Level 1 to Level 3 technical support and achieving high user satisfaction rates.
Network & Infrastructure Management:
- Strong background in networking protocols, VPN setup, and Cisco-based network management, ensuring reliable and secure connectivity across systems.
Cloud & Endpoint Management:
- Skilled in managing cloud platforms (Azure, Google Cloud) and endpoint management solutions (SCCM, Intune, Jamf) to streamline system configurations, deployments, and updates.
Documentation & Process Improvement:
- Expert in creating and managing IT documentation systems, leading to increased efficiency and reduced issue resolution times. Proficient in Confluence and knowledge base documentation.
User Administration & Security:
- Competent in Active Directory and access management tools, focusing on secure user management and vulnerability assessments.
Work Experience:
IT System Analyst – Equifax Commercial Services (Dec 2021 – Present)
- Implemented a documentation system with Confluence, reducing issue resolution time by 30%.
- Maintained a 95% user satisfaction rate by resolving issues within SLA.
- Built strategic vendor relationships, achieving a 20% reduction in project timelines and 15% cost savings.
- Improved incident response on ServiceNow by 30% through proactive monitoring and escalation.
- Delivered IT training sessions that increased first-call resolution rates by 15%.
- Conducted workstation setup, laptop imaging, and device maintenance using SCCM and provided Level 2/3 technical support across various platforms.
IT Support Technician – DPD Ireland (Mar 2020 – Dec 2021)
- Provided Level 1 technical support, achieving a 90% resolution rate within SLA.
- Managed user accounts in Active Directory and ensured secure access management.
- Installed, configured, and troubleshooted software for end-users, maintaining a 95% satisfaction rate.
- Documented support activities in Lansweeper, enhancing traceability and knowledge sharing.
- Conducted hardware inventory audits and set up equipment for new hires, ensuring smooth onboarding.